System Engineer at Safaricom Telecommunication Ethiopia

Safaricom Telecommunication Ethiopia

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Position: System Engineer

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa, Addis Abeba - Ethiopia

Posted date: 3 weeks ago

Deadline: Submition date is over

Role purpose:

The position holder will provide support and technical expertise in Infrastructure for the Cloud Infrastructure Systems, monitoring, and administration of Safaricom Linux, Windows, VMware, Storage Systems, Virtualization, Containerization, Network Functions & providing operational support for all cloud infrastructure solutions as well as capacity enhancements.

The role holder will provide support on end-to-end infrastructure monitoring, SLA management, change management process, Patch management, and Security schedules processes.

Key accountabilities and decision ownership:

• Service Quality Management: Ensure Infrastructure and Cloud platforms perform within or exceed KPIs, ensure the ability of the system to support specific forms of traffic, and support end-user experience.
• Cloud Infrastructure capacity reviews and services resources run as per expected KPIs.
• End-to-end monitoring, support, and accountability for systems and applications monitoring and availability while adhering to MTTR and setting SLA thresholds.
• Resolve faults on all systems deployed for Cloud, Infrastructure, containers, and container management platforms.
• Escalate to the supplier if needed and follow up until resolution.
• Quick Turnaround time to resolve emerging threats and vulnerability issues.
• Active participation in the section to enable the team to meet sectional and departmental goals and objectives.
• Ensuring product roadmap KPIs are met.
• SLA management with any Managed Services Vendor.
• Integration with Change Management and Incident management teams centrally tracking all the issues.
• Raising Cases to L3 Support to OEM and Products engineering teams.
• RCA update and documentation provisioning to all issues.
• 24/7 Reporting.
• Backup Operations, Day 2 operations management tasks.

Core competencies, knowledge, and experience:

Business Competencies:

Working With Others

• Consciously takes steps to make the most of every conversation/interaction
• Identifies people’s needs, interests, and motives to be able to influence the decisions they make
• Communicates simply to excite and engage people
• Pro-actively adapts own style and approach to build rapport and work with others more effectively
• Builds and maintains strong relationships and networks

Creativity and Innovation

• Find creative ways to exploit opportunities and solve problems
• Takes risks and pushes what is possible
• Experiments with unorthodox approaches

 Business Know-how

• Uses data and research to make decisions that are competitively and financially robust
• Balances current and future needs
• Thinks and acts like an owner of the business
• Acts in line with legal, regulatory, professional, and ethical standards

Working with Change

• Responds flexibly to changing situations
• Manages the business and people aspects of change to drive performance

Project & Programme Management

• Defines scope and deliverables in terms of time, cost, quality, and business benefit
• Schedules activity and identifies resource needs, dependencies, and synergies
• Evaluate progress, mitigate risks, and address issues

Must have technical/professional qualifications:

• Graduate/Degree in computer science/Information Technology or Engineering.
• 3+ years’ experience in Windows, Linux server,  and Cloud Infrastructure environment administration.
• Exposure to Cloud Infrastructure monitoring solutions i.e. Splunk, ELK, Prometheus, and Grafana & others.
• Good understanding of System Administration Techniques - e.g. OS Performance, Windows, Virtualization, Linux enterprise, server/ storage and cloud infrastructure, Virtual Network Functions, and Container Network Functions.
• Experience in Systems, Infrastructure, and application monitoring and performance tuning.
• Experience in backup operations, strategies, and BCP policies.
• Knowledge of networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, traceroute etc).
• Good understanding of agile principles and methodologies.
• Strong understanding of IT management best practice frameworks, such as ITIL.
• Strong oral, written, interpersonal communication, and leadership skills.

Desired

• Good problem-solving Skills
• Team Player
• Ability to work under no supervision.
• Willing to learn about new technologies.
• Knowledge in Cloud Infrastructure domain