Customer Service Representative at beU delivery

beU delivery

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Position: Customer Service Representative

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa, Addis Abeba - Ethiopia

Posted date: 1 month ago

Deadline: Submition date is over

beU is a food delivery company that has made it it's goal to bring affordable delivery for everyone and break the image that it’s only for fancy people!

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services, and policies
• Guide callers through troubleshooting, navigating the company site, or using the products or services
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies
• Maintaining excellent communication with restaurants/drivers
• Assigning drivers to particular orders and following up
• Supporting drivers throughout their delivery by answering their inquiries and updating them on any changes made

Qualifications

• Excellent customer handling and convincing skills.
• Higher education (some degree).
• Excellent English listening, writing, speaking, and reading skills.
• Ability to work under pressure.
• Problem-solving and Communication skills