Center Head at Marie Stopes International Ethiopia

Under the direction of the Commercial Services Manager, the Centre Head is responsible for planning, organizing, directing, controlling, and coordinating the activities of the SRH center.  S/he ensures the effective and efficient delivery of services of the center and is also responsible to supervise, lead, and motivate the center staff. Coordinate and supervise the work and activities of service providers and non-service providers working in the center.

DUTIES/TASKS

Specific Roles and Responsibilities

Business Leadership and Team Management

• Take lead in the overall coordination of center activities to ensure efficient delivery of quality services and achievement of MSI Ethiopia’s mission and center business targets.
• Responsible for team spirit and productivity management by on job coaching, motivation, and continuously set and reviewing performance targets for the center staff.
• Responsible for financial sustainability and continued growth of the center business by ensuring center service promotion, service diversification, and efficient management of available resources.
• Ensure effective implementation of initiatives like client referral scheme, waiver scheme, client-centric care, center branding guideline, and any other future business development strategies planned.
• Assess the private sector activity and propose possible solutions for business challenges.

Quality Assurance Responsibilities

• Take lead in the overall coordination of center activities to ensure efficient delivery of quality services and achievement of MSI Ethiopia’s mission and center business targets.
• Client-Centric Care and quality assurance
• Support service providers delivering quality clinical services under the technical supervision of health officers.
• Builds customer relation management skills and/or capacity of the Centre team members;
• Ensure the best quality of clinical care by regular monitoring, competency assessment, training of service providers with support from Health officer and clinical quality and training department.
• Ensure on-time report for the clinical incident happened in the center as per the guideline of MSIE.
• Enforces MSIE Infection Prevention Standards for the clinic.
• Ensure Maintenance of a safe, clean, orderly, and pleasant Clinic environment;
• Ensures the maintenance of efficient delivery of client-centric care and the confidentiality of all cases, in accordance with accepted standard medical practices and professional code of conduct.
• Ensure that all clinical staffs are annually competency assessed for every service they provide and ensure that clinical staffs providing service independently are at level 1 competency and track clinical competency & training continuously
• Ensure action plans related to Internal QTA, External QTA, incidents, supportive supervision, and team meeting are timely completed
• Ensure availability of all relevant MSI policies and guidelines at the center
• Ensure clinical services meet MSI’s & National clinical quality standards such as in infection prevention, client counseling & informed consent, pain management, medical emergency management, and incident management
• Ensure Clinical Record audit is conducted and shared to channel lead and clinical quality lead on a monthly basis
• Implement client-centered care initiatives, collect client feedback and use the feedback to define and implement interventions
• Ensure that incidents are timely reported and adherence to an incident management system with a no-blame, learning culture
• Ensure documentation of client care follows clinical policies and guidelines
• Conduct monthly staff meeting as per the recommended ToR

Resource Management and Administration

• Responsible for managing all human-resource-related issues according to MSIE HR policy
• Responsible for planning and efficient management of supply chain and logistic related issues of the center.
• Follows-up stock management by their proper receipt, storage, safe keep, issuance and regular replenishment by pre-establishing re-order level;
• Responsible for monthly expense planning and ensure all financial transactions of the center are in line with the MSIE financial policies.
• Approves supplies' requests and issuance and authorizes financial payments for the purchase of goods and services as per the organization's financial policy and delegation of authority;
• Performs other administrative duties essential for the day-to-day running of the clinic;

Client-Centric Care and quality assurance

• Support service providers delivering quality clinical services under the technical supervision of health officers.
• Builds customer relation management skills and/or capacity of the Centre team members;
• Ensure the best quality of clinical care by regular monitoring, competency assessment, training of service providers with support from Health officer and clinical quality and training department.
• Ensure on-time report for the clinical incident happened in the center as per the guideline of MSIE.
• Enforces MSIE Infection Prevention Standards for the clinic.
• Ensure Maintenance of a safe, clean, orderly, and pleasant Clinic environment;
• Ensures the maintenance of efficient delivery of client-centric care and the confidentiality of all cases, in accordance with accepted standard medical practices and professional code of conduct.

Reporting, decision making, and partnership management

• Responsible for preparing and sharing weekly/monthly/quarterly reports of KPI, financial and stock report of the center at support office as per agreed time schedule.  
• Ensures client records are up-to-date, orderly, properly filed, and readily retrievable for reference and inspection as per MSIE standards.
• Identifies problems that interfere with practice and develops action plans for resolution.
• Practices effective problem identification and resolution skills as a method of sound decision making.
• Build up strong relations with local government and non-governmental agencies to promote MSIE's interest and partnership at the local level.
• Ensure effective collaboration and synergies established with MSIE other business activities in the town/region.
• Undertakes any other relevant duties assigned by the line manager/department director.

Person Specification

Education Qualification: Degree in business management, Nursing, Public Health, Marketing, and related fields

Desirable Experience of 3 years in, 

• Healthcare service delivery management
• Experience within the sexual and reproductive healthcare sector or related field
• Track record in achieving financial and non-financial targets in business management

Skills, Attitudes, and Attributes

• Sound business development and planning skills
• Understanding the issues surrounding the provision of SRH services. 
• Understanding major policies/issues of government health policies, regional policies.
• Ability to proceed on own initiative using independent judgment within MSIE Authority delegation. 
• A collaborative approach to team working.
• Strong personal commitment to the goals of MSI and to put it into practice.
• Good interpersonal communication skills - both oral and written.
• Pro-choice

Number of Position: (01)

Duty Station: MSIE Hossana Center

Employment Type: One year contract renew based on performance 

Salary:  As per the MSIE Salary Scale