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Marie Stopes International Ethiopia

Marie Stopes International Ethiopia

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Position: Center Head
Job Time: Full-Time
Job Type: Contract
Place of Work: Debre markos - Ethiopia
Posted date: 4 years ago
Deadline: Submition date is over

1. JOB SUMMARY Under the direction the Commercial Services Manager, the Centre Head is responsible for planning, organizing, directing, controlling and coordinating the activities of the SRH center. S/he ensures the effective and efficient delivery of services of the center and is also responsible to supervise, lead and motivate the center staff. Coordinate and supervise the work and activities of service providers and non-service providers working in the center. 2. DUTIES/TASKS Specific Roles and Responsibilities Business Leadership and Team Management Take the lead in overall coordination of center activities to ensure efficient delivery of quality services and achievement of MSI Ethiopia’s mission and center business targets. Responsible for team spirit and productivity management by on job coaching, motivation and continuously set and reviewing performance targets for the center staff. Responsible for financial sustainability and continued growth of the center business by ensuring center service promotion, service diversification and efficient management of available resources. Ensure effective implementation of initiatives like client referral scheme, waiver scheme, client-centric care, center branding guideline, and any other future business development strategies planned. Assess the private sector activity and propose possible solutions for business challenges. Resource Management and Administration Responsible for managing all human-resource-related issues according to MSIE HR policy Responsible for planning and efficient management of supply chain and logistics related issues of the center. Follows-up stock management by their proper receipt, storage, safe keep, issuance and regular replenishment by pre-establishing re-order level; Responsible for monthly expense planning and ensure all financial transactions of the center are in line with the MSIE financial policies. Approves suppliers' requests and issuance and authorizes financial payments for purchase of goods and services as per the organization's financial policy and delegation of authority; Performs other administrative duties essential for the day-to-day running of the clinic; Client Centric Care and quality assurance Support service providers delivering quality clinical services under technical supervision of health officer. Builds customer relation management skills and/or capacity of the Centre team members; Ensure best quality of clinical care by regular monitoring, competency assessment, training of service providers with support from Health officer and clinical quality and training department. Ensure on-time report for the clinical incident happened in the center as per the guideline of MSIE. Enforces MSIE Infection Prevention Standards for clinic. Ensure Maintenance of a safe, clean, orderly, and pleasant Clinic environment; Ensures the maintenance of efficient delivery of client-centric care and the confidentiality of all cases, in accordance with accepted standard medical practices and professional code of conduct. Reporting, decision making, and partnership management Responsible for preparing and sharing weekly/monthly/quarterly reports of KPI, financial and stock report of the center at support office as per agreed time schedule. Ensures client records are up-to-date, orderly, properly filed and readily retrievable for reference and inspection as per MSIE standards. Identifies problems that interfere with practice and develops action plans for resolution. Practices effective problem identification and resolution skills as a method of sound decision making. Build up strong relations with local government and non-governmental agencies to promote MSIE's interest and partnership at local level. Ensure effective collaboration and synergies established with MSIE other business activities in the town/region. Undertakes any other relevant duties assigned by the line manager/department director. Person Specification 1. Education Qualification: Degree in business management, Nursing, Public Health, Marketing, and related fields 2. Desirable Experience of 3 years in, Healthcare service delivery management Experience within the sexual and reproductive healthcare sector or related field Track record in achieving financial and non-financial targets in business management. 3. Skills, Attitudes, and Attributes Sound business development and planning skills Understanding the issues surrounding the provision of SRH services. Understanding major policies/issues of government health policies, regional policies. Ability to proceed on own initiative using independent judgment within MSIE Authority delegation. A collaborative approach to team working. Strong personal commitment to the goals of MSI and to put it into practice. Good interpersonal communication skills - both oral and written. Pro-choice Number of Position: (01) Duty Station: MSIE Debre Markos SRH Centre, Debre Markos Employment Type: Contract for one year with the possibility of renewal based on performance Salary: As per the MSIE Salary Scale