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Position: Assistant Manager Logistics, Warehouse & Customer Service
Job Time: Full-Time
Job Type: Permanent
Place of Work: Adama - Ethiopia
Posted date: 1 month ago
Deadline: Submition date is over


As Assistant Manager - Logistics, Warehouse and Customer Service you will Lead and manage by enhancing its developments based on Jotun’s values and in accordance with local, regional, segment, and corporate objectives and guidelines to achieve their overall objectives.

This position is based in Adama, Adama Industrial Park and you will report to Supply Chain Manager.

  • Lead the Customer Service, Warehouse and Logistics team in line with Leadership Expectations and tools to develop, coach, and guide its members to ensure a workforce that is competent, engaged, and enabled to meet Jotun’s current and future needs.
  • Responsible for Health Safety Environment & Quality within the area of responsibility
  • Initiate, drive, and follow up continuous improvement activities by implementing the Jotun Operations System and follow up through agreed KPIs.
  • Run efficient freight and warehouse tenders and research and suggest cost-effective shipping methods in cooperation with Purchasing.
  • Arrange stock counting and activities to ensure correct inventory is displayed in the system.
  • Collaborate with Customer Service Department, purchasing, and planners to maintain the right stock levels.
  • Analyse customer complaints and resolve problems to ensure that all learning points are shared with relevant stakeholders in the organization and corrective action taken to avoid repetition in the future.
  • Liaise with sales teams, supply chain, and other relevant stakeholders to ensure that customer expectations are met and that any issues are resolved in a timely and efficient manner through effective teamwork and good communication.


What We Look For 

Qualification and Experience

  • 3 - 6 years of relevant experience in a manufacturing company. 
  • Bachelor’s degree or higher within a relevant field 
  • leadership experience is essential. 
  • Project Management experience is essential. 
  • Willing to travel frequently as part of the job requirements.  
  • Experience in extracting and analyzing large amounts of data using Excel or similar applications.


  • Networking: builds a useful network of contacts and relationships and utilizes it to achieve objectives
  • Systematic Approach: uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
  • Constructive Teamwork: co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
  • Analysis & Judgment: quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments
  • Initiative & Responsibility: acts on own initiative, makes things happen and accepts responsibility for the results
  • Influence: makes an impact; convinces and persuades others; promotes plans and ideas successfully.

What We Offer 

  • Competitive compensation and benefits
  • Continuous learning opportunities and training activities
  • Career development opportunities across multiple disciplines and geographies
  • Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
  • A supportive and inclusive company culture where you can be your authentic self
  • A focus on having fun together through team building and social activities