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Efoy Nanny and Housekeeping Training Center

Efoy Nanny and Housekeeping Training Center

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Position: Customer service & call operator
Job Time: Full-Time
Job Type: Permanent
Place of Work: Addis Ababa, Addis Abeba - Ethiopia
Posted date: 1 month ago
Deadline: Submition date is over

Description:

We are currently seeking a dynamic and enthusiastic Customer Service Representative to join our team and uphold our commitment to delivering outstanding customer experiences.

Job Description: As a Customer Service Representative, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring their needs are met in a timely and professional manner. You will handle a variety of customer interactions via phone, email, and text, and demonstrate patience, empathy, and a solution-oriented approach to every interaction.

Key Responsibilities:

  • Manage incoming customer inquiries and issues through multiple channels, including phone, email, and text.
  • Provide accurate information and guidance to customers regarding services, and general inquiries.
  • Proactively identify and address customer concerns to ensure high levels of satisfaction and retention.
  • Collaborate with other departments.
  • Maintain detailed and accurate records of customer interactions.
  • Continuously strive to improve customer service processes and procedures to enhance overall efficiency and effectiveness.
  • Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction ratings.

Qualifications:

  • Diploma or Degree; in any field.
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication skills, both verbal and written, with the ability to effectively convey information and resolve issues.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Proficiency in using customer service tools.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Problem-solving skills and the ability to remain calm and composed under pressure.

Benefits:

  • Opportunities for career growth and development
  • Positive and supportive work environment

Applicants Needed: Female