Operations Manager at UsQual

UsQual

Position: Operations Manager

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa, Addis Abeba - Ethiopia

Posted date: 1 month ago

Deadline: Submition date is over

Position Overview

The Operations Manager oversees the efficient and effective operational processes within our BTL & Event wing. The Operations Manager will play a pivotal role in ensuring seamless execution of client projects, managing resources, optimizing workflows, and maintaining high standards of quality and efficiency.

Key Responsibilities

• Project Management: Coordinate and oversee the execution of BTL campaigns and events from concept to completion, ensuring deadlines are met and deliverables are achieved.
• Project Proposal Preparation & Pitch: participate in creative team brainstorming sessions to contribute ideas, compile & draft compelling proposals, finalize/approve, and pitch to clients.
• Resource Allocation: Efficiently allocate resources including staff, materials, and equipment to meet project requirements.
• Vendor Management: Source and manage relationships with external vendors and suppliers, negotiating contracts and ensuring quality and cost-effectiveness.
• Quality Control: Maintain high standards of quality across all operational activities, implementing processes to monitor and improve service delivery.
• Budget Oversight: Work closely with the finance team to develop and manage project budgets, ensuring projects are delivered within budgetary constraints.
• Process Improvement: Continuously review and optimize operational processes to enhance efficiency, productivity, and overall agency performance.
• Team Leadership: Provide leadership and guidance to the operations team, fostering a collaborative and positive working environment.
• Client Communication & data compilation: collaborate with all team members to understand client needs and expectations, ensuring operational strategies align with client objectives and KPIs to compile and deliver operational data during the project period and after its conclusion.
• Risk Management: Identify potential risks and develop mitigation strategies to minimize disruptions to project timelines and deliverables.
• Compliance: Ensure compliance with relevant industry regulations and standards in all operational activities.

Qualifications and Skills

• Bachelor's degree in Business Administration, Marketing, or related field. An advanced degree or certification in Operations Management is a plus.
• Proven experience (5+ years) in operations management within BTL marketing, event management, or related industry.
• Strong project management skills with a track record of successfully managing multiple projects simultaneously.
• Excellent leadership and people management abilities, with experience in building and leading high-performing teams.
• Strategic thinker with the ability to develop and implement operational strategies aligned with organizational goals.
• Exceptional communication and interpersonal skills, capable of building strong relationships with clients, vendors, and internal stakeholders.
• Proficient in project management tools/software and MS Office Suite (Excel, PowerPoint, Word).

Personal Attributes

• Highly organized and detail-oriented.
• Results-driven with a focus on continuous improvement.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong problem-solving skills and a proactive approach to challenges.
• Adaptable and flexible, able to navigate ambiguity and changing priorities.

Benefits

• Competitive salary aligned with current standards.
• Percentage commission scheme per project.
• Additional percentage commission scheme for securing work for other related operations like printing and production.
• Collaborative and inclusive company culture with a focus on innovation and creativity.