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World Vision

World Vision


Position: Community Help desk officer
Job Time: Full-Time
Job Type: Contract
Place of Work: Gambella - Ethiopia
Posted date: 1 month ago
Deadline: Submition date is over

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience the fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

Facilitate the planning and implementation of all WFP activities in line with CFM minimum standards by closely working with the program team, commodity staff, and stakeholders at the woreda level. Ensure the complaints are identified, received, and responded to as per the minimum CFM. Lead and facilitate the establishment of CFM platforms, awareness creation for project participants on their entitlement, targeting criteria, where and When distribution takes place, etc. Recommend functional and practical CFM solutions and processes based on key stakeholder responses and interactions. Maintain a strong and smooth relationship with Woreda and Kebele /Center level major stakeholders in planning and implementing the program as per minimum standards.

Roles and responsibilities.

  • Ensure the establishment of proper Feedback mechanism platforms at the FDP level
  • Lead and capacitated the community help desk (CHD committee in pre-, during post-distribution
  • Create awareness for project primary participants on overall Food Assistance, role, and responsibilities of each actor in the whole process of the assistance
  • Compile and report using available (digital and paper-based) finding reports as per the reporting timeline
  • Maintain a strong and smooth relationship with woreda and Kebele /Center level major stakeholders in planning and implementing the program
  • Maintain and demonstrate a decent and respectful manner in serving the target community and in interacting with society in general.

Required Professional Experience

  • Experience: Minimum of 1 year of experience in relief and/or any emergency response program intervention implementation.

Required Education, training, license, registration, and certification

  • BA/BSc Degree in Agric. Econ, Disaster Management, Rural Development, and Economics & Devs. Studies and any other related field of studies.

Preferred Knowledge and Qualifications

  • Experience in integrated project design, implementation, and monitoring. Familiarity with major donor programs- WFP and USAID. Highly developed interpersonal and communication skills including influencing and negotiation.
  • Good level of computer literacy (word, excel, powerpoint, and outlook).

Travel and/or Work Environment Requirement

  • Office-based with periodic travel to the field at Itange and punido corridor

Language Requirements

  • Good command of oral and written English

Applicant Types Accepted:

Local Applicants Only