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Skylight Hotel

Skylight Hotel

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Position: DIRECTOR BUSINESS DEVELOPMENT
Job Time: Full-Time
Job Type: Permanent
Place of Work: Addis Ababa, Addis Abeba - Ethiopia
Posted date: 1 week ago
Deadline: Submition date is over

SUMMARY:

As Director of Business Development you’ll responsible to implement all sales plans activities and maximize property’s business opportuities; develop and maintain contact with business generators, meetings and convention planners, travel agnets, tour operators, airlines, corporate clinet accounts, governmment departments and other producers clossely allied to hotel business; Developing business strategies, wchich are realized by other sales staff; conduct all day-to-day activities related to the sales & marketing function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives;development and implementation of marketing materials and tools to support new business ventures; Conduct market research to identify developments/changes in industry trends in order to make necessary adjustments; Making sales calls, meeting with potential new clients and building strong relationships; Lead and motivate the sales team to effectively communicate and implement sales strategy and objectives; Generate new business opportunities through various channels. Conduct research to identify new business opportunities; ensure that the Brand standard of the hotel is consistently followed.

N.B.: This position description intends to provide a representative summary of the major duties and responsibilities performed by this position. The incubator may be required to perform position-related tasks other than those specifically listed in this summary.

KEY ACCOUNTABILITIES:

People

  • Monitor the activities of the sales and marketing team to ensure compliance with set standards and procedures for operation.
  • Maintain sales and service standards of the hotel.
  • Takes responsibility for the team's sales performance.
  • Lead and motivate the sales team to effectively communicate and implement sales strategy and objectives.
  • Establish and maintain files of major accounts and have up-to-date information on competitors’ rates, promotions, and strategies.
  • Collaborate with top executives to set business objectives and development goals.
  • Takes corrective action when required to improve safety at work areas.
  • Participate in task forces and committees as requested.
  • Coordinate induction and training of starters in the department.
  • Direct all customer relationship activities to ensure the delivery of high-quality service.
  • Supporting existing customers through the onboarding process
  • Conduct market research to identify developments/changes in industry trends to make necessary adjustments.
  • lead the property's MICE business be supportive in the implementation of the segment sales strategy and achieve segment revenue goals, overall property goals and guest satisfaction
  • Making sales calls, meeting with potential new clients, and building strong relationships
  • Set and enforce customer service standards to ensure clients are satisfied with received products/services.
  • Establish strategic partnerships with other companies to leverage their network
  • Generate new business opportunities through various channels. Conduct research to identify new business opportunities.
  • Drive business growth by identifying opportunities, tracking new markets, and building sustainable client relationships.
  • As an ESLH Brand Ambassador, you are responsible for promoting and adhering to the Brand Guidelines.
  • Analyze existing approaches to business development and recommend changes as may be required
  • Monitor market trends and make adjustments where necessary.
  • Collaborate with top executives to set business objectives and development goals
  • Guest Experience
  • Responsible Business
  • Financial
  • Manage and confirm all PM accounts, and corporate client accounts are Follow up.
  • Report all generated revenue from sales and events, Marketing, and promotion activity
  • Ensure Garant letters are provided to corporate clients.
  • Ensure cash is deposited before the Event happens.
  • Check and confirm agreement on the financial part.

EDUCATION & EXPERIENCE:

BA Degree in a Business related field of studies with a minimum of 10 years relevant work experience in hospitality sales & Marketing or account management out of which a minimum of five years in managerial or equivalent capacity.

OR

MA Degree in Business related field of studies with a minimum of 8 years relevant work experience in hospitality sales & Marketing or account management out of which a minimum of three years in managerial or equivalent capacity.

N.B.: The Experience must be with an international hotel chain.

Essential Competencies: It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Proficient oral and written English communication skills.
  • Good communication skills and commitment to delivering a high level of customer service.
  • Strong leadership skills
  • Positive attitude
  • Influencing Outcomes
  • Excellent planning and organizing skills
  • Strongly committed to teamwork and customer service
  • Able to engage in a friendly and professional manner with business partners and customers.
  • A high level of organization, constant follow-through, and meticulous attention to detail.
  • Effective time management and self-motivation in working independently toward team goals.
  • The ability to remain calm under pressure and adapt to unexpected tasks and challenges.
  • Ability to work in a collaborative environment and lead a team.