Skylight Hotel
Position: DIRECTOR BUSINESS DEVELOPMENT
Job Time: Full-Time
Job Type: Permanent
Place of Work: Addis Ababa, Addis Abeba - Ethiopia
Posted date: 2 months ago
Deadline: Submition date is over
SUMMARY:
As Director of Business Development you’ll responsible to implement all sales plans activities and maximize property’s business opportuities; develop and maintain contact with business generators, meetings and convention planners, travel agnets, tour operators, airlines, corporate clinet accounts, governmment departments and other producers clossely allied to hotel business; Developing business strategies, wchich are realized by other sales staff; conduct all day-to-day activities related to the sales & marketing function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives;development and implementation of marketing materials and tools to support new business ventures; Conduct market research to identify developments/changes in industry trends in order to make necessary adjustments; Making sales calls, meeting with potential new clients and building strong relationships; Lead and motivate the sales team to effectively communicate and implement sales strategy and objectives; Generate new business opportunities through various channels. Conduct research to identify new business opportunities; ensure that the Brand standard of the hotel is consistently followed.
N.B.: This position description intends to provide a representative summary of the major duties and responsibilities performed by this position. The incubator may be required to perform position-related tasks other than those specifically listed in this summary.
KEY ACCOUNTABILITIES:
People
- Monitor the activities of the sales and marketing team to ensure compliance with set standards and procedures for operation.
- Maintain sales and service standards of the hotel.
- Takes responsibility for the team's sales performance.
- Lead and motivate the sales team to effectively communicate and implement sales strategy and objectives.
- Establish and maintain files of major accounts and have up-to-date information on competitors’ rates, promotions, and strategies.
- Collaborate with top executives to set business objectives and development goals.
- Takes corrective action when required to improve safety at work areas.
- Participate in task forces and committees as requested.
- Coordinate induction and training of starters in the department.
- Direct all customer relationship activities to ensure the delivery of high-quality service.
- Supporting existing customers through the onboarding process
- Conduct market research to identify developments/changes in industry trends to make necessary adjustments.
- lead the property's MICE business be supportive in the implementation of the segment sales strategy and achieve segment revenue goals, overall property goals and guest satisfaction
- Making sales calls, meeting with potential new clients, and building strong relationships
- Set and enforce customer service standards to ensure clients are satisfied with received products/services.
- Establish strategic partnerships with other companies to leverage their network
- Generate new business opportunities through various channels. Conduct research to identify new business opportunities.
- Drive business growth by identifying opportunities, tracking new markets, and building sustainable client relationships.
- As an ESLH Brand Ambassador, you are responsible for promoting and adhering to the Brand Guidelines.
- Analyze existing approaches to business development and recommend changes as may be required
- Monitor market trends and make adjustments where necessary.
- Collaborate with top executives to set business objectives and development goals
- Guest Experience
- Responsible Business
- Financial
- Manage and confirm all PM accounts, and corporate client accounts are Follow up.
- Report all generated revenue from sales and events, Marketing, and promotion activity
- Ensure Garant letters are provided to corporate clients.
- Ensure cash is deposited before the Event happens.
- Check and confirm agreement on the financial part.
EDUCATION & EXPERIENCE:
BA Degree in a Business related field of studies with a minimum of 10 years relevant work experience in hospitality sales & Marketing or account management out of which a minimum of five years in managerial or equivalent capacity.
OR
MA Degree in Business related field of studies with a minimum of 8 years relevant work experience in hospitality sales & Marketing or account management out of which a minimum of three years in managerial or equivalent capacity.
N.B.: The Experience must be with an international hotel chain.
Essential Competencies: It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Proficient oral and written English communication skills.
- Good communication skills and commitment to delivering a high level of customer service.
- Strong leadership skills
- Positive attitude
- Influencing Outcomes
- Excellent planning and organizing skills
- Strongly committed to teamwork and customer service
- Able to engage in a friendly and professional manner with business partners and customers.
- A high level of organization, constant follow-through, and meticulous attention to detail.
- Effective time management and self-motivation in working independently toward team goals.
- The ability to remain calm under pressure and adapt to unexpected tasks and challenges.
- Ability to work in a collaborative environment and lead a team.