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Dodai Manufacturing Plc.

Dodai Manufacturing Plc.

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Position: Junior Showroom Assistant
Job Time: Full-Time
Job Type: Permanent
Place of Work: Addis Ababa, Addis Abeba - Ethiopia
Posted date: 2 weeks ago
Deadline: Submition date is over

Job Description

About Dodai:

Dodai Manufacturing Plc (Dodai), is a recently incorporated organization launched in Addis Ababa, Ethiopia on August 01, 2023. Dodai is a fast-growing organization with a mission of making e-mobility accessible to everyone in Africa through its innovative products and services. Dodai plans to provide brand-new electric two-wheelers by assembling them here in Addis Ababa and plans to expand to major regional cities in Ethiopia by the end of 2024. It’s thus looking to engage dynamic Ethiopian talent to ensure the achievement of its goals.

Purpose of the Position:

We are looking for a friendly and professional Junior Showroom Assistant to join our team and be the first point of contact for our valued customers. You will play a vital role in creating a welcoming and informative environment for visitors, while providing administrative support to ensure the showroom runs smoothly.

Responsibilities:

Professional Visitor Engagement and Management:

  • Welcome all visitors with professionalism and warmth, ensuring a positive first impression of the showroom.
  • Understand the needs of each visitor to accurately direct them to the appropriate salesperson or department, optimizing the customer journey and efficiency.

Communication Handling:

  • Answer and manage incoming calls with courtesy, directing queries and messages accurately to ensure smooth communication and operations.
  • Stay informed about current campaigns, volume discounts, and promotional conditions to accurately respond to customer inquiries about products, providing accurate information to assist their buying decisions.
  • Continuously update and maintain comprehensive knowledge of all products, including details, specifications, and benefits.

Showroom Maintenance:

  • Ensure the reception and showroom areas are clean, organized, and visually appealing, maintaining an environment that reflects the brand’s standards.
  • Keep promotional materials and brochures well-stocked and accessible to visitors, supporting marketing efforts.

Administrative and Sales Support:

  • Schedule appointments and manage the showroom calendar to optimize the time of sales personnel, enhancing operational flow.
  • Assist in the processing of essential documentation, such as agreements and customer information forms, ensuring accuracy and compliance with procedures.
  • Support the sales team with various administrative tasks, including data entry and preparation of sales documentation, to enhance the efficiency of sales operations.
  • Gain a thorough understanding of the sales process to better support sales activities and customer engagement.

Financial Transactions:

  • Handle transactions using the cash register, ensuring accuracy in the receipt and processing of payments.

Digital Record Keeping:

  • Diligently record all customer engagements on the internal digital platform, ensuring that data is accurate and up-to-date for seamless follow-up and analysis.

Managerial Direction:

  • Perform additional tasks and responsibilities as directed by the manager to meet evolving business needs and support showroom operations.

Job Requirements

  • Degree in any field.
  • Minimum of one year of experience in a customer service or reception role (retail experience a plus).
  • Excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.
  • Strong organizational and time management skills, with the ability to prioritize tasks and multitask effectively.
  • Able to operate a cash register machine
  • Proficient in computer use (Word, Excel, Google applications).
  • A positive and professional demeanor with a focus on exceeding customer expectations.
  • Ability to work independently and as part of a team.