Senior Cloud Infrastructure Engineer at Safaricom Telecommunication Ethiopia

Safaricom Telecommunication Ethiopia

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Position: Senior Cloud Infrastructure Engineer

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa, Addis Abeba - Ethiopia

Posted date: 3 weeks ago

Deadline: Submition date is over

Role purpose:

The position holder will provide subject Matter Expertise in designing, building, delivering, and supporting IT and Telco Private Cloud and Data Center Core Infrastructure for business operation services.

The main duties are:

• Responsible for building, maintaining, and supporting high-performance, fault-tolerant, scalable, and distributed cloud and infrastructure solutions.
• Responsible for interfacing with application support teams to ensure applications fit within the infrastructure with scalability, reliability, and security designed and implemented from the onset and also in defining road maps for the solutions.
• Responsible for reviewing cloud technologies and defining digital transformation models and roadmaps.
• Provide expertise in Administering, configuring, and troubleshooting private or cloud-based servers running on Microsoft Windows and Unix/Linux in physical, virtualized, or containerized environments.
• Vendor management and SLA enforcement to ensure they deliver world-class Cloud Infrastructure services to the business.
• Lead in the automation of infrastructure at a massive scale to support the scaling of digital services and as well as the adoption of new technologies within the Infrastructure and cloud support team.
• The role includes the implementation of tactical service improvements, upgrades, and system patching.
• Analysis of server hardware and operating system software and Active Directory.
• Provide Expertise in Planning, designing, implementing, and support of Container Platforms with Micro-services technologies.
• Liaise with users, hardware and software vendors, and internal systems owners to fine-tune systems hardware and software for all systems.
• Provide Expertise in ensuring critical business workloads, Applications, Databases, and Backup platforms operate optimally and efficiently.
• Technical support for assigned company initiatives and projects. Participation in feasibility studies and testing for new IT infrastructure components.
• Maintenance of systems documentation and procedures.

Key accountabilities and decision ownership:

• Service Quality Management: Ensure Infrastructure and Cloud platforms perform within or exceed KPIs, ensure the ability of the system to support specific forms of traffic, and support end-user experience. The same should be tracked using SLAs.
• Resolve faults on all systems deployed for Cloud, Infrastructure, containers and container management platforms.
• Escalate to the supplier if needed and follow up until resolution.
• Quick Turnaround time to resolve emerging threats and vulnerability issues.
• Develop & utilize new products & service acceptance criteria. Active participation in the section to enable the team to meet sectional and departmental Goals and objectives.
• Have a full understanding of the defined performance indicators, assigned tasks, and objectives set.

Core competencies, knowledge, and experience:

Business Competencies:

Working With Others

• Consciously takes steps to make the most of every conversation/interaction
• Identifies people’s needs, interests, and motives to be able to influence the decisions they make
• Communicates simply to excite and engage people
• Pro-actively adapts own style and approach to build rapport and work with others more effectively
• Builds and maintains strong relationships and networks

Operational Excellence

• Targets effort and resources on high-value, high-impact activity
• Focuses on achieving maximum performance and driving continuous improvement in operations.
• Thinks about processes and problems cross-functionally and end-to-end
• Uses knowledge of products, technology, processes, systems, and policy to solve problems

Creativity and Innovation

• Find creative ways to exploit opportunities and solve problems
• Takes risks and pushes what is possible
• Experiments with unorthodox approaches

Business Know-how

• Uses data and research to make decisions that are competitively and financially robust
• Balances current and future needs
• Thinks and acts like an owner of the business
• Acts in line with legal, regulatory, professional, and ethical standards

Working With Change

• Responds flexibly to changing situations
• Manages the business and people aspects of change to drive performance

Project and Programme Management

• Defines scope and deliverables in terms of time, cost, quality, and business benefit
• Schedules activity and identifies resource needs, dependencies, and synergies
• Evaluate progress, mitigate risks, and address issues

Functional Competencies:

Architecture and Design

• Translates business and customer requirements into technology requirements
• Defines architecture and design of systems and defines roadmaps of solutions to meet current and future business needs

Service and solution development

• Develops systems, services, and solutions to agreed specifications.
• Provide services with customer needs in mind.

Testing and Evaluation

• Defines test cases and acceptance criteria based on user requirements as well as evaluation for new technologies.
• Reports and interprets test results Assesses the effectiveness of tests and testing tools as and when needed.

Implementation and integration

• Installs, configures, integrates, and optimizes systems, services, and solutions

System, Service and Information Security

• Implements best practice security measures to ensure the integrity and continuity of systems, services and information Monitors security compliance

Optimisation

• Monitors systems and services to identify performance issues
• Diagnoses problems to clarify faults and recommend solutions
• Restores systems and services to normal operation
• Performs routine and non-routine maintenance to keep systems and services running
• Takes action to prevent and minimise the impact of incidents, and improve reliability
• Defines RoadMaps for Operations technologies

Working with partners

• Works effectively with suppliers and partners to influence their plans and maximise value delivery from the relationship.

Must have technical / professional qualifications:

• BSc Degree in Computer science, Computer Technology/ Electrical engineering.
• 5+ years’ experience in infrastructure support and/or planning in an environment with mixed VMware, Redhat virtualization.
• Cloud Infrastructure Certifications i.e. VMWare Data Center Certifications, RHCSA, RHCE
• 4 years experience in Virtualization and Cloud platforms with exposure to Telecom Virtualized functions.
• Experience in Openstack and contarization platiforms.
• Experience with Container/PaaS orchestration/management platforms such as Kubernetes, OpenShift, CloudFoundry and Tanzu.
• Extensive knowledge of Virtual Network Functions
• Extensive knowledge of enterprise Linux and windows Operating Systems.
• Extensive experience on Cloud and Infrastructure Operations Activities.
• Extensive experience on Cloud Applications operations and Managements.
• Experience in backup Strategies and BCP policies.
• Experience in Database Operations and Management
• Good Knowledge on Vendor Management and SLA enforcement.
• Experience with Configuration Management eg Chef, Ansible.
• Good understanding of build tools, CI/CD, Devops and Agile principles
• Cloud knowledge and integration models.
• Strong oral, written, interpersonal communication and leadership skills