Customer Relationship Officer at Jotun

Jotun

Position: Customer Relationship Officer

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa, Addis Abeba - Ethiopia

Posted date: 4 months ago

Deadline: Submition date is over

SUMMARY OF THE ROLE

As a Customer Relationship Officer, you will coordinate between external & internal customers such as the sales team & CSD/operations to process customer orders by active involvement to ensure orders and invoices are processed accurately and efficiently resulting in the best service possible to the customer. This position will be based in Addis Ababa and reports to the Sales & Marketing Manager.

Actively handle customers' inquiries through e-mail, telephone, or face-to-face Responsibilities:

• Coordinate the activities with the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
• Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun’s on-time delivery performance objective is achieved.
• Follow-up with the warehouse for all customer reports of deliveries.
• Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.
• Process customer returns according to established Jotun’s Guidelines and Procedures.
• Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
• Work closely with the Finance Department to resolve disputed credit items.
• Ensure all exception and promotion customer pricing follows Jotun’s guidelines.
• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.

​​​WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What We Look For

Qualification and Experience

• Bachelor's degree
• 1-2 years of relevant experience in customer service
• Good knowledge of Microsoft Office especially Excel.

Competence

• Initiative & Responsibility: acts on own initiative, makes things happen, and accepts responsibility for the results.
• Effective Communication: communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.
• Teamwork: co-operates well with others; shares knowledge, experience, and information; supports others in the pursuit of team goals
• Execution: adheres to company rules and procedures; executes plans with commitment and determination; achieves high-quality results
• Self-Development: is aware of own strengths and limitations and pursues learning and career development opportunities

What We Offer

• Competitive compensation and benefits
• Continuous learning opportunities and training activities
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team building and social activities.

POSITION INFORMATION

Company:

Jotun Ethiopia Paint Manufacturing PLC

Contract Type:

Regular

Time Type:

Full time

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962 and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.