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Norwegian Refugee Council (NRC)

Norwegian Refugee Council (NRC)


Position: ICT Assistant (maternity Cover)
Job Time: Full-Time
Job Type: Contract
Place of Work: Addis Ababa, Ababa Abeba - Ethiopia
Posted date: 2 months ago
Deadline: Submition date is over

Role and responsibilities

The ICT Assistant is responsible for providing technical ICT support to the country and area offices.

Generic responsibilities

  • Implement NRC’s ICT policies and guidelines at the Area Level.
  • Schedule computer related services, maintenance and Manage GFD IT equipment.
  • Ensure information security for all NRC systems in line with regulations.
  • Provide ICT support and training to Data Collectors and Enumerators.
  • Implement and update a data disaster recovery plan (Cloud)

Specific responsibilities

  • Assist the ICT Coordinator in installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Direct all support queries via the ticketing system and monitor the performance of the support provided.
  • Travel frequently to the Food Distribution Points to support data work.
  • Give basic computer trainings and office 365 training to all Data Collectors.
  • Support in Setting up new users' accounts and emails and dealing with Multi-factor authentication.
  • Partake in provision of specification for any ICT equipment to purchased and provide technical bids analysis to ensure the purchase will conform to standards and software in place. And receive all computers and equivalent assets purchased or received by NRC ensuring they match specifications and requirement
  • Liaise with Ethio-telecom (ISP) and other clients to solve ICT problems.
  • Perform any task assigned by the line manager


Competencies are important in order for the employee and the organization to deliver desired results. Details about NRC’s competencies are to be found in the Competency Framework. Competencies are relevant for all staff and are divided into the following three categories:

1. Value-driven competencies

Values are aspirational attitudes and beliefs that influence the way people conduct themselves. NRC’s values are: Dedicated, Innovative, Inclusive and Accountable.

2. Behavioral competencies

These are personal qualities that influence how successful people are in their job. Of the 12 behavioral competencies, the following are essential for this position:

  • Planning and delivering results
  • Working with people
  • Empowering and building trust
  • Handling insecure environments

3. Professional competencies

These are skills, knowledge, and experience that are important for effective performance.

  • Generic professional competencies for this position:
  • B.Sc. Degree in Computer Science/Information Technology or related field.
  • Minimum 2 years of work experience
  • Experience from working as an ICT Assistant in a humanitarian/recovery/commodity handling context
  • Previous experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Knowledge about own skills/profile
  • Fluency in English and Amharic

Context-related skills, knowledge and experience (shall be adapted to the specific position):

  • Professional Experience and knowledge in LAN/WLAN network technologies and Windows clients.
  • Working knowledge of PHP or other scripting languages will be an added advantage
  • Prior ICT experience in a setup with environmental and geographical constraints.
  • Knowledge of Cisco Meraki will be an added advantage.
  • Experience in handling servers and related access management control.
  • Ability to work independently to troubleshoot, perform root cause analysis, and identify and isolate technical issues.
  • Willing to take ownership of issue analysis and resolution efforts and commitment to get results.


The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve the international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.