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Fred Hollows Foundation

Fred Hollows Foundation


Position: Receptionist
Job Time: Full-Time
Job Type: Contract
Place of Work: Addis Ababa - Ethiopia
Posted date: 6 months ago
Deadline: Submition date is over

Purpose of the role:

The “Receptionist” is accountable to act as the immediate face of The Fred Hollows Foundation Ethiopia (FHFE), providing general administration, logistical and clerical support to FHFE country office under the direct supervision of the Operations Manager.

The “Receptionist” will own the outcomes of:

  • A range of front office services such as answering and transferring telephone calls, placing phone calls as requested and take & relay information/messages and seeking clarification where not clear.
  • Manage the correspondences (incoming and outgoing) and handle all secretarial work of the organization as requested by the Managers, Supervisors, and department offices.
  • An excellent point of contact between SMT and internal or external stakeholders/partners
  • Efficient meeting/event organization and booking meeting rooms, effective calendar setting as required by departments.
  • New administrative systems, such as record management for the country office.
  • Ontime office logistical support in the day-to-day office activities, and taxi transfers for FHF staff and visitors to ensure the effectiveness of program work.
  • Processing timely flight requests and receipts from staff and visitors which includes airport transfers, booking of accommodation, processing of visas and other travel documents ensuring value for money.
  • Central repository for all central communications, documentation, and administrative services.

Our Capabilities:

As a member of The Foundation Family, you will:

  • Live by the values of The Foundation and support The Foundation’s culture, performance, and brand.
  • Adhere to all of The Foundation’s policies and procedures.
  • Strengthen the health, safety, and well-being of all/look out for their well-being.
  • Lead, collaborate, and contribute to all interactions.

Essential Experience:

  • At least 3 years of work experience preferably in a similar role within an international organization preferably in an NGO
  • Customer service orientation.
  • Experience in managing travel and hotel bookings.
  • Using IT systems and packages, in particular Microsoft Office.
  • Diary management and appointment booking using manual and computerized systems.
  • Working in a busy office environment. 


  • Strong communication skills including fluency in written and spoken English.
  • High sense of integrity, ethics, and confidentiality
  • Strong analytical skills.
  • Effective problem-solving skills.
  • Excellent interpersonal skills to establish effective working relationships with internal and external partners.
  • Highly organized, detail-oriented, and active listener.
  • Outstanding organizational and time management skills including the ability to prioritize and multi-task work.
  • An energetic self-starter with the resilience, pace, interpersonal flexibility, and comfort with ambiguity to succeed within evolving and sometimes demanding contexts.

Desirable Experience:

  • Interest in international development and working with multiple countries across time zones and cultures, intellectually curious.
  • Possess time-bound “Key Performance Indicators” for self and team to monitor multiple requisitions.


  • Minimum of BA Degree in Secretarial Science and Office Management, Business Administration, Business Management or equivalent required.

The position involves:

  • This position is recognized as having “Contact with Children” either direct or indirect 

Additional Responsibility:

Ensure that the work for which they are responsible is carried out in ways, which safeguard the health and safety of workers.

Travel: International/Domestic

This role purpose defines the broad accountabilities of the positions, which may change based on organizational needs. Please refer to the divisional, team and individual work plans for more specific details

To work in The Foundation, you will:

  • Be eligible to work in Ethiopia.
  • Undergo background check including criminal records and qualifications check.
  • Undergo working with children check for positions that are identified as working with children.