IT Service / Officer at International Clinical Laboratories

International Clinical Laboratories

Position: IT Service / Officer

Job Time: Full-Time

Job Type: Permanent

Place of Work: ICL Head Office (AA1) - Ethiopia

Posted date: 8 months ago

Deadline: Submition date is over

Job Description

International Clinical Laboratories (ICL) is one of the largest of independent clinical diagnostic centers on the African continent. ICL opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.

It is the only laboratory accredited by the USA-based Joint Commission International (JCI) for five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories.

ICL would like to fill the following vacant positions under the Information Technology department by inviting all qualified and competent applicants:

Are you an IT professional with a passion for keeping technology running smoothly? Do you thrive on troubleshooting and resolving system and network issues? If you have a BSc Degree in Computer Science and at least 4 years of related experience, we invite you to join our dynamic team as an IT Officer.

If you're a tech-savvy individual with a knack for problem-solving and a strong dedication to maintaining the smooth operation of computer systems and networks, we encourage you to apply.

Why Join Us:

• Opportunity to work in a collaborative and innovative IT environment.
• Competitive compensation and benefits package.
• Professional development and growth opportunities.
• Be part of a company committed to technological advancement.

Required Number: 1(one)

Reports to: IT Manager

Department: IT

Employment Status: Permanent

Job Requirements

Qualifications:

• BSc Degree in Computer Science
• Minimum of 4 years of related experience

Responsibilities:

• As an IT Officer, you will be responsible for:
• Managing technology services that meet operational requirements in designated areas of the company.
• Ensuring computer systems run smoothly and users get the maximum benefit from them.
• Installing and configuring computer hardware, operating systems, and applications.
• Monitoring and maintaining computer systems and networks.
• Providing support to staff and clients, either face-to-face or over the phone, to set up systems or resolve issues.
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
• Replacing parts as required.
• Offering support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Assisting with the roll-out of new applications.
• Setting up new users' accounts and profiles and handling password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion or referral to third parties, if necessary.
• Prioritizing and managing multiple open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment.
• Documenting internal procedures.
• Installing, testing, and monitoring servers, firewalls, and new software.
• Performing data backups, storing them securely, and testing the backups.
• Keeping an inventory of equipment, software, and licenses.
• Reporting major system and network problems immediately to the IT Manager.
• Performing any other miscellaneous job-related duties as assigned.