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Position: SVC Operations Supervisor
Job Time: Full-Time
Job Type: Permanent
Place of Work: Addis Ababa, Addis Abeba - Ethiopia
Posted date: 6 months ago
Deadline: Submition date is over

Role Context

Plan and Supervise local operations and courier staff to ensure daily operational productivity, quality, and cost targets are met and standard procedures are followed. Provide leadership and motivation to staff and monitor their productivity, development, and satisfaction.

Key Responsibilities

  • Support business acquisition and customer relationship management from the operations perspective for defined customers, both directly with customers and in conjunction with appropriate DHL sales management
  • Maintain day-to-day contact with the customer services section in resolving delivery and operations service problems within the SBU.
  • Support the effective implementation and deployment of Regional and Country projects, programmes, and initiatives within the SBU
  • Ensure daily operational targets are met and take actions to reverse identified areas of underperformance.
  • Ensure compliance with Regional and Country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided.
  • Manage the couriers to ensure cost targets are achieved.
  • Ensure pick-up, delivery, and shipment processing services are executed in line with service, quality, and cost-performance standards and targets.
  • Ensure compliance with DHL security policies and procedures, standards for first aid, and Health and Safety and environmental guidelines.
  • Ensure that all couriers' debrief sheets and pick-up sheets are completed and signed off daily by the debriefer and supervisor. Then make sure the documents are filed correctly.
  • Ensure warehouse equipment and vehicles are kept in optimum operating conditions to warrant an efficient operation

Minimum Requirements

Education and experience

  • 2 years experience in the operations area
  • Good knowledge of global air express and/or the freight forwarding business
  • First Degree in Business studies or its equivalent

Travel required less 25%Permanent