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Plan International

Plan International


Position: Integrated Service Center Coordinator
Job Time: Full-Time
Job Type: Contract
Place of Work: Adama, Oromia - Ethiopia
Posted date: 6 months ago
Deadline: Submition date is over

The Organisation

Plan International is an independent development and humanitarian organization that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 85 years, and are now active in more than 80 countries.

The Opportunity

The Integrated Service Centre Coordinator provides technical and administrative support to the Adama Industrial Park Welcome Centre. He/she welcomes and provides information, info pack with 50birr mobile airtime through recording on hardcopies and database/kobo for the newly recruited AIP workers, manages ICT corner, organizes events, workshop, training, orientation, to promote WC/ISC and raise awareness of FFW and surrounding community on gender, SRH, MHM and host visitors and maintains the center’s communications and assists workers and relevant stakeholders with questions and concerns related to the industrial park and the project targeted community surrounding Adama industrial park.

The Individual


  • Bachelor’s degree or equivalent in mass communication, Journalism & Literature, psychology, ICT/IT, public health/Nursing, Social work, Sociology, community development & leadership and other relevant social sciences fields
  • Five years of experience in the welcome center and/or related experience. Preferably, Female applicants are highly encouraged.
  • Certified in Microsoft Office (e.g. Excel, Access, Word, and Outlook) and graphic designs.
  • Knowledge and ability to operate a personal computer and utilize software including, but not limited to MS Office (Word, Excel, PowerPoint, and Outlook) and other computer applications.
  • Proven ability to prepare clear, concise reports with graphics; extraordinary attention to detail
  • Demonstrated ability in management, analysis, and processing of data to inform project planning and M&E
  • Ability to gather feedback from workers that will be used to as input to improve the welcome center and informational materials and displays.
  • Ability to interpret and implement various feedback and comments received at the center to the needs of the industry park workers
  • Ability to listen, understand and research issues for industrial park workers.
  • Ability to plan, organize and coordinate work assignments in consultation with the field team.
  • Ability to work independently and be a team player
  • Ability to document, archive, and share information
  • Ability to establish and maintain effective working relationships with staff members and the industrial park community.
  • The ability to multi-task and work under pressure.
  • Ability to operate in an interactive, fast-paced, culturally diverse environment
  • Accomplish other duties as assigned by her/his line manager

Languages required:

  • Excellent communication skills demonstrated both verbally and in writing. Ability to communicate with industry workers, HR managers, and international visitors in English, Amharic and Afan Oromo languages in all skills (speaking, listening, reading and writing).

Please click here to review the full job description: Link

Safeguarding Children and Young People (Safeguarding) and Gender Equality and Inclusion (GEI)

  • Understand and put into practice the responsibilities under Safeguarding and GEI policies and Plan International’s Code of Conduct (CoC).
  • Ensure that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in day-to-day work.
  • Ensure that Plan Ethiopia contributes to Plan International’s global efforts to ensure safeguarding and GEI, including making sure that relevant reporting and data are submitted.

Location: Oromia Program Area, Adama

Type of Role: WWA Project

Reports to: Technical Coordinator

Grade: D1