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Best Western Plus Addis Ababa

Best Western Plus Addis Ababa


Position: Reception/ Supervisor
Job Time: Full-Time
Job Type: Permanent
Place of Work: Addis Ababa, Addis Abeba - Ethiopia
Posted date: 6 months ago
Deadline: Submition date is over


Welcome, handling guest requests and Represents the hotel to the guest throughout all stages of the guest's stay. Acting as a liaison between guests and management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximizing room revenue and guest satisfaction. The incumbent is fluent in front-office operation technology, is aware of the hotel’s possibilities and limitations, and understands all aspects of hotel management.

Main Duties

  • Assists the Front Office Manager and supervisor.
  • Register guests and assign rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
  • Achieves customer satisfaction and room revenue goals by supervising Front Office associates.
  • Must be sales-minded and must have upselling skills.
  • Knows cancellation procedures.
  • Knows how to use front office equipment.
  • Process guest check-outs and bill settlement.
  • Performing cashier-related functions like, currency exchange,
  • Uses proper telephone etiquette.
  • Performs cashier-related functions like posting charges to guest accounts, raising paid-out bill/invoice settlement, posting charges to the guest, paid-out, Foreign currency exchange etc.
  • Uses proper mail, package, and message handling procedures and records details in the courier Mail Register.
  • Understand that business demands.
  • Handles promptly and courteously all guest comments, complaints, requests or enquiries; takes necessary action, and thorough follow-up Greets and escorts returning guests and VIPs to guest rooms upon check-in.

Number: - 3

Location: A.A Bole Edna mall in front of Morning Star

Key Requirements

  • A degree or diploma as well as prior experience in a similar role.
  • 2 years’ and above Experience of in a 4-star hotel and above.
  • Must be familiar with the OPERA System.
  • Who can work independently in a fast-paced environment?
  • Excellent communication skills.
  • Organized and possess a high attention to detail.
  • Excellent interpersonal skills.