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beU delivery

beU delivery


Position: Associate Call Center Manager
Job Time: Full-Time
Job Type: Permanent
Place of Work: Addis Ababa, Ethiopia
Salary: Attractive
Posted date: 2 months ago
Deadline: Submition date is over

beU is a food delivery company that has made it it's goal to bring affordable delivery for everyone and break the image that it’s only for fancy people!

We’re a team of young energetic people who work hard and have fun, having stable rapid growth together.

We are seeking a responsible Associate Call center manager to oversee the day-to-day operations of the call center, including managing staff, monitoring performance, and ensuring customer satisfaction. 


  • Monitor staff performance and ensure customer satisfaction.
  • Develop and implement strategies to improve customer service.
  • Analyze customer feedback and develop strategies to improve customer experience.
  • Ensure compliance with all applicable laws and regulations.
  • Develop and implement policies and procedures.
  • Monitor and analyze call center metrics.
  • Train and mentor staff.
  • Handle customer complaints and escalations.


  • 2+ years of experience in a senior role
  • English proficiency.
  • Excellent problem-solving skills.
  • Ability to motivate and lead a team.
  • Advanced customer service practices.
  • Excellent decision-making skills