Associate Call Center Manager at beU delivery

beU delivery

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Position: Associate Call Center Manager

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa, Ethiopia

Salary: Attractive

Posted date: 2 months ago

Deadline: Submition date is over

beU is a food delivery company that has made it it's goal to bring affordable delivery for everyone and break the image that it’s only for fancy people!

We’re a team of young energetic people who work hard and have fun, having stable rapid growth together.

We are seeking a responsible Associate Call center manager to oversee the day-to-day operations of the call center, including managing staff, monitoring performance, and ensuring customer satisfaction. 

Responsibilities:

• Monitor staff performance and ensure customer satisfaction.
• Develop and implement strategies to improve customer service.
• Analyze customer feedback and develop strategies to improve customer experience.
• Ensure compliance with all applicable laws and regulations.
• Develop and implement policies and procedures.
• Monitor and analyze call center metrics.
• Train and mentor staff.
• Handle customer complaints and escalations.

Requirements:

• 2+ years of experience in a senior role
• English proficiency.
• Excellent problem-solving skills.
• Ability to motivate and lead a team.
• Advanced customer service practices.
• Excellent decision-making skills