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Bank of Abyssinia (BOA)

Bank of Abyssinia (BOA)

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Position: Adola Branch - Banking Business Officer
Job Time: Full-Time
Job Type: Permanent
Place of Work: Hawassa District, Ethiopia
Posted date: 3 months ago
Deadline: Submition date is over

Job Objective:

To promote bank products and services, attained customers' requests and provide efficient and high-quality service to customers as per the bank’s policy, procedure, guideline and other pertinent regulation.

Main Duties and Responsibilities:

  • Attain the customer request, provide efficient and high-quality service, and promote and sale banking products, services and channels.
  • Delivers efficient and high-quality service to customers and handles their queries and complaints.
  • Maintain positive relationships with customers and staff.
  • Enhance the bank’s image by proactively handling customers & maximize of their satisfaction.
  • Signs on documents and transaction tickets.
  • Comply strictly the regulatory standards, bank’s policies, procedures and code of conduct.
  • Perform each task with the bank’s standards and delivery time and adhere strictly to compliance and operational risk controls.
  • Identify and recruit prospective customers, and provide professional advice.
  • Work towards the achievements of the teams and individual tasks.
  • Promote the bank’s products, services and digital banking to customers.
  • Participate in resource mobilization activities.
  • Attend customers at the counter properly with due respect.
  • Recruit customers, sell products, services and digital banking of the Bank.
  • Prepare cash and non-cash tickets/negotiable instrument.
  • Process cash and non-cash transactions.
  • Process customers’ account opening, and digital banking services and perform cross-selling activities.
  • Process customer account closing and product service and channel termination.
  • Identify, verify and scan customers’ and authorized staff’s signatures.
  • Maintain his/her cash-holding position at all times.
  • Balance daily cash and non-cash tickets and physical cash against the respective accounts.
  • Perform other related duties given by the supervisor.

Education:-

  • BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business-related fields.

Experience:-

  • Minimum of 2 years of banking experience.