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Position: Advisor - Service Point
Job Time: Full-Time
Job Type: Permanent
Place of Work: Addis Ababa, Addis Abeba, Ethiopia
Posted date: 6 months ago
Deadline: Submition date is over

Overall Purpose:

Provide quality and professional service to walk-in customers in a manner that will repeat Patronage


  • Assist the Service Point Supervisor to carry out relevant SPA staff orientation programs and on-the-job training for SPA recruits from Agencies and IRO's
  • Provide customer-oriented service at all times in order to satisfy customer needs.
  • Sell DHL range of products and services at the point of sale in order to stimulate patronage of other services.
  • Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively at all times
  • Deliver best-in-class customer service by fulfilling each customer?s unique needs while adhering to DHL policies.
  • Respond to customer?s queries regarding information on prices customs requirements etc.
  • Accountable for safe and accurate collection of sales proceeds and ensuring proceeds are remitted same day to the Receiving Cashier.
  • Ensure accurate coding of all shipments accepted and details entered in the system to facilitate prompt shipment delivery
  • Confidently and knowledgeably handle customer?s complaints whilst maintaining composure and taking all possible actions to resolve issues (without over-committing) to the customers? full satisfaction
  • Handle customers? objections in a professional manner to reinstall the customer?s faith in DHL.


  • One year post qualification relevant to work experience preferably within the service industry
  • University Degree