Server and Application Administrator at UNOPS

UNOPS

728 views

Position: Server and Application Administrator

Job Time: Full-Time

Job Type: Contract

Place of Work: Addis Ababa - Ethiopia

Posted date: 1 year ago

Deadline: Submition date is over

Functional Responsibilities

UNOPS and the Economic Commission for Africa have partnered together to deliver on a project that will put in place the critical business systems and services to enable the Economic Commission for Africa (ECA) to go beyond its current regular operations and effectively deliver on its Business Plan mandate of becoming Africa?s premier think tank. Five specific outcomes are foreseen, which are the results of the implementation plans of four corporate strategies introduced for communications, publications, knowledge management and ICT for Development. When attained, the outcomes will result in a sustainable increase in the visibility and impact of the organization?s work in the areas of policy research and knowledge delivery. This recruitment initiative is carried out by UNOPS in support of ECA?s Information and Communication Technology Services Section (ICTSS) strategic intent. It is with this objective that UNOPS advertises these opportunities in partnership with ECA. 

This position is located in the Core Infrastructure Unit, of the Information and Communications Technology Services Section of the Public, Conference and Knowledge Management Division (PCKMD). Incumbents typically report to an Information Systems Officer or a more senior Officer.  

Responsibilities:

Within delegated authority, the Server and Applications Administrator will be responsible for the following duties: (These duties are not all-inclusive nor are all duties carried out by all Server and Application Administrators.)

 1. Operates ECA?s Data Center, enforcing the policies, standards and procedures, applying the naming conventions for servers/applications, monitoring and controlling power provisioning and environmental aspects, monitoring server operations and taking actions to restore service.

• Provisions and de-provisions servers.
• Deploys install and configures servers OS and server applications.
• Carries out Disaster Recovery policies and operations.
• Monitors and supervises all data center solutions. 
• Monitors all data center assets for tracking information. 
• Maintain standards of service levels at all times, ensure response within the timeframe and manage all available services.
• Installs new/rebuilds existing servers and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
• Configure/add new services as necessary.
• Maintains operational, configuration, or other procedures.
• Performs periodic performance reporting to support capacity planning.
• Performs ongoing performance tuning, hardware upgrades, and resource optimization as required
• Configure CPU, memory, and disk partitions as required.
• Maintain data center environmental and monitoring equipment.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Provisions and de-provisions servers.

2. Performa Email, Office 365 Application Support and Administration function

• Administers software infrastructure for ECA?s e-mail messaging (Office 365).
• Administers maintains and support collaboration solution (SharePoint 2016).
• Manages electronic communication sub-systems such as large file transfer solutions. 
• Resolves complex email administrative and support issues. 
• Identify, troubleshoots, and resolve technical problems relating to messaging systems. 
• Provides performance tuning assistance, as required. 
• Follow incident, problem, crisis, and change management processes. 
• Work with global IT teams to assist in supporting messaging infrastructure. 
• Provide 24 / 7 support for messaging infrastructure, as needed. 
• Document, track, and communicate solutions to problems to the operations team. 

3. Perform Backup and Storage Administrator functions 

• Performs day-to-day administration and monitoring on all installed backup/storage platforms.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off-site as necessary.
• Performs SAN management tasks, zoning, LUN masking of various disk types to the appropriate platforms.
• Ensures all storage systems provide the highest commitment to operational standards and controls.
• Maintains and monitors server hardware; tape libraries and associated tape hardware; storage networks and associated hardware; and vendor-provided storage management software.
• Applies patches to devise firmware, operating systems and application software.
• Effectively communicate with vendors and technical support to solve system issues.
• Writes and updates technical documentation.
• Perform regular file archival and purge as necessary.

4. Perform Virtual Servers Administration function:

• Manages/Virtualizes physical equipment using VMware technology.
• Researches, designs, develops, and test computer or computer-related equipment.
• Provides technical support to designers, procurement Unit, suppliers, engineers and other team members throughout the product development and implementation process.
• Tests and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
• Monitors the functioning of equipment and makes necessary modifications to ensure the system operates in conformance with specifications.
• Analyzes information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
• Administrates and manages virtual servers.

5. Performs Software Distribution and Desktop Standard Administration function

Installs computer application systems software and hardware according to specifications; monitors applications systems using appropriate monitoring tools and produces monitoring reports. 

6. Perform Active Directory, Print Servers and File Sharing Administration functions.

• Administers and maintains ECA user accounts and user profiles.
• Deploys install and configures servers and server applications
• Enforces network authentication, authorization, and accounting and security policies.
• Supports Windows Server Operating Systems. 
• Configures, maintains, and troubleshoots Windows Server software (including all currently supported by Microsoft).
• Configures, maintains, and troubleshoots all aspects of Active Directory such as AD DNS, Group Policy Objects, Organizational Unit Structures, Network level integration, Security implementation, and various support tools.
• Analyzes and maintains the interaction of AD environment with integrated/agent applications such as Exchange, mobile devices, and System Center.
• Configuration Manager (SCCM), and intranet environment as well as monitoring, resolution, backup, and various security software.
• Coordinates with those who hold technical responsibility for the applications/products listed above in the event of problems.
• Creates, changes, and deletes user accounts per request.
• Manages and enforces file-sharing privileges.
• Maintains and manages the antivirus central system.
• Enforce antivirus distribution to all workstations.
• Resolve problems in relation to viruses and malware in working with vendor support.
• Carries out Disaster Recovery policies and operations.
• Installs new/rebuilds existing servers and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
• Work implies frequent interaction with the following:  
• Information Systems Officers and other IT specialists throughout the United Nations
• Senior administrative staff and focal points in user offices. 
• Sales and technical personnel of hardware/software vendors and contractors

Results Expected: Provides reliable technical and assistance to senior IT staff in support of activities related to the design, development, and usage of physical and virtual Servers as well as various applications. Consistently applies relevant standards and guidelines. Efficiently processes work and requisite follow-up, seeking advice as needed. Effectively, and in a timely manner, interacts with colleagues and user groups. 

Education/Experience/Language requirements

• Education High School Diploma or equivalent is required. Technical Dip...
  

Competencies

• Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
• Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as a positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
• Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
• Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
• Open to change and flexible in a fast-paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
• Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
• Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunities. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
• Qualified women and candidates from groups that are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

Contract type, level and duration

• Contract type: Local Individual Contractual Agreement (LICA)
• Contract level: LICA-6/ICS6
• Contract duration: One year