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World Health Organization (WHO)

World Health Organization (WHO)


Position: Dispatcher
Job Time: Full-Time
Job Type: Contract
Place of Work: Addis Ababa, Ethiopia
Salary: USD 13,110.00
Posted date: 11 months ago
Application Deadline: Submition date is over


Country Management Support Units (CSU) have been established in the organizational structure to provide support for Managers and staff to fully assume their responsibilities in the GSM environment and to ensure compliance with organizational policies, procedures, rules, and regulations on all administrative and financial matters and transactions in the context of an enterprise resource Planning (ERP) system.


The incumbent will provide transportation support to the WHO Country Office staff, and will also support the management of the fleet of vehicles in the WHO Country Office in Ethiopia, through performing the following duties:

1. Prepares vehicle fleet and drivers' daily work and run schedules.

2. Receives and/or prepares dispatcher orders.

3. Manages the allocation and rotation of vehicles for the appropriate running of a fleet of vehicles.

4. Determines types or amounts of fuel, mileage, etc when preparing field trips.

5. Records and maintains files and records of client requests.

6. Monitor drivers and/or vehicles and utilization in order to coordinate services and schedules.

7. Help drivers maintain daily log-book and overtime sheets.

8. Manages and supervises the activities of the WHO Fleet of vehicles.

9. Liaise with Fleet Manager in resolving all matters relating to Drivers in a fair and expedient manner.

10. Help drivers complete their administrative duties.

11. Drives WHO vehicles when required

12. Performs other related duties as required.




  • Completion of Secondary Education and a valid driver’s license of the country.


  • Diploma or post-secondary secondary education or training.



  • At least three (3) years of fleet dispatch experience. At least two (2) years experience as a driver, and a safe driving record.


  • UN work experience would be an advantage.

Functional Knowledge and Skills

  • Knowledge of driving rules and regulations of the country and skills in minor vehicle repairs
  • Ability to read, write and understand instructions in the working language and
  • Ability to write concise and faithful reports of accidents

WHO Competencies

1. Communicating in a credible and effective way

2. Producing results

3. Fostering integration and teamwork

4. Knowing and managing yourself

Use of Language Skills


  • Good knowledge of English.


  • Excellent knowledge of Amharic

Other Skills (e.g. IT Skills)

  • Basic word processing or other software packages, and standard office equipment. Formal or self-training in the use of standard office software.
  • Work might require driving for long periods, lifting weights (e.g. pouch bags), some of which are over 25 kgs, and also driving subject to weather and traffic risks


Remuneration comprises an annual base salary starting at USD 13,110.00 (subject to mandatory deductions for pension contributions and health insurance as applicable) and 30 days of annual leave.


Duty Station: Addis Ababa

Only candidates under serious consideration will be contacted.

This vacancy notice may be used to fill other similar positions at the same grade level

A written test may be used as a form of screening.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.

Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules, and Manual.

WHO is committed to workforce diversity.

WHO workforce adheres to the WHO Values Charter and is committed to putting the WHO Values into practice

This is a General Service position. Therefore, only applications from nationals of the country where the duty station is located will be accepted.

WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.