Sorry, This Job is expired!

Danish Refugee Council

Danish Refugee Council


Position: Protection Officer (Case Management)
Job Time: Full-Time
Job Type: Contract
Place of Work: Gambella, Ethiopia
Posted date: 1 month ago
Application Deadline: Submition date is over


The Danish Refugee Council (DRC) is a humanitarian, non-governmental organization founded in 1956 that works in more than 35 countries throughout the world, including Ethiopia and Djibouti. DRC commenced work in Ethiopia in 2009 and currently provides assistance in shelter, WASH, livelihoods and protection in the Gambella, Tigray and Somali regions of the country as well as in Djibouti. The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants.


Location:  Gambella

Reports to: Protection Project Manager

Employment Band: H2

Start of Contract & Duration: Seven Months


Under the supervision of the Protection manager, the Protection Officer (Case Management) will implement the assigned case management activities in line with international standards, best practices and DRC protection monitoring guidelines. S/he will also coordinate general protection activities with the rest of Gambella protection team in Tierkidi refugee camp and across other selected host community areas and camps in Gambella region. Specifically, s/he will conduct identification, assessment, planning, intervention and follow-up for professional case management in support of vulnerable beneficiaries. Besides, s/he will plan and conduct protection-monitoring visits in the camp and timely report on protection trends and risks identified. The position will furthermore, be tasked to identify and provide direct assistance and support to people with specific needs. Additionally, the position is expected to contribute to other protection activities that DRC is implementing in Tierkidi, Kule and Ngunyyiel refugee camps including the Pagak reception center of Gambella region.

Responsibilities and tasks

  • Implement assigned case management activities in line with international standards, best practices and DRC protection monitoring guidelines
  • Conduct identification, assessment, planning, intervention and follow-up for professional case management in support of vulnerable beneficiaries.
  • S/he will work with caseworkers, incentive social workers, community structures, and other partner organization representatives and will have frequent contact with the beneficiary community. 
  • Responsible to establish standard integrated community protection desk services that can accommodate and ensure socially and culturally relevant services.  
  • S/he will be reporting to the line supervisor and will be collecting reports from the community volunteers on his part.
  • The post holder will be responsible to work closely with and share reports with other like-minded agencies working in the area in consultation with the line supervisor.
  • The role holder is responsible to identify, and responding to the needs of the direct beneficiaries, coordinating and collaborating with fellow staff, other agencies including government bodies working in the area.  
  • To assess the outputs, outcomes and impact of program interventions and case management activities.
  • Representing DRC protection in high profile different protection technical working meetings, clusters, camp-level coordination meetings, and other technical working group meetings as necessary.
  • Facilitate case management activities in collaboration with protection partners in the camp, ARRA, UNHCR, refugee central committee, other community-based structures, and provide reports on a weekly, monthly, and quarterly basis to the field office and all concerned bodies.
  • Facilitate quality monitoring and joint supervision with concerned government sectors, DRC, UNHCR, ARRA, and take timely action in consultation with protection manager and protection team leader and protection team in general.
  • Manage and oversee the development, implementation, monitoring and tracking of work plans and budget.
  • Provide adequate technical support to protect incentive social workers, caseworkers, community structures and partners in the area of case management.
  • The post holder is required to create safe and conduce space to deal with the beneficiaries. It also requires the post holder to conduct referrals of beneficiaries to different services centers and recommend case closure based on the level of improvement of individual beneficiaries.
  • The post holder is required to develop a high level of professional discipline and preparedness to investigate cases, analyze, & think creatively in the process of solving problems of beneficiaries.
  • Integrate case management activities and information with protection monitoring activities in the provision of individualized protection responses like IPA and referrals.
  • Maintain good relationships with other stakeholders to collect daily information on fresh displacements and other protection concerns in the camp.
  • Provide ongoing mentorship and technical support to the protection caseworkers in the areas of intervention
  • Conduct protection needs and vulnerability assessments as relevant
  • Ensure the provision of effective protection services and referrals.
  • Collaborate with relevant partners to develop and maintain protection referral mechanisms.
  • Ensure protection mainstreaming in all of DRC’s interventions.
  • Monitor protection trends needs in DRC’s areas of intervention, and recommend activities and responses for DRC’s and other agencies.
  • Ensure ethical and statistically sound data collection, analysis and protection reports procedures.
  • Analyze disaggregated protection-related data as a means to inform programming and response activities.
  • Regularly monitor the project’s protection activities and provide feedback for ensuring activities are responsive, and contextually and culturally appropriate.
  • Assisting in developing and conducting assessments, mid-term and end of project reports and evaluations.
  • Ensure DRC’s accountability commitments are mainstreamed into all protection activities.
  • Support in the development of daily, weekly and monthly reports.
  • Ensure proper documentation of all project activities including means of verification, assessments and case studies.
  • Contribute to the development of project proposals and concept notes.


  • Other relevant duties as directed by the line manager.

Experience and technical competencies: (include years of experience) 

  • Minimum of 3 years experience in an entry to mid-level position, with experience in the field of humanitarian response and refugee/IDP protection working for an international NGO, UN agency or relevant ministry or local authority.
  • Technical understanding of core protection concepts, prevention and response strategies, including experience with operationalizing global best practices and international standards for implementing protection monitoring in humanitarian contexts.
  • Understanding of protection tools, conducting an assessment, that measure different level of protection risks regarding the nature and depth of problem and avail protection responses to reduce its effect.
  • Experience in designing and facilitating of training and capacity building on general protection, counseling and/or case management technical areas with a variety of audiences.
  • Experience in community mobilization and conducting outreach activities.
  • Experience in conducting protection monitoring or protection assessments
  • Strong analytical skills
  • Proven record of designing and facilitating training and workshops on protection-related topics.
  • Hands-on experience with supporting community-based protection structures.
  • Experience working with displaced or conflict-affected populations.
  • Strong planning, organizational and problem-solving skills with the ability to work both independently and within a team.
  • Integrity, strong work ethic, and ability to consistently meet deadlines under pressure.
  • Strong interpersonal skills and commitment to learning and implementing organizational policies and procedures.
  • Full proficiency in Microsoft Office, including Word and Excel.

All DRC roles require the post-holder to master DRC’s core competencies:

  • Striving for Excellence: Focusing on reaching results while ensuring efficient processes. 
  • Collaborating: Involving relevant parties and encouraging feedback. 
  • Taking the lead: Taking ownership and initiative while aiming for innovation. 
  • Communicating: Listening and speaking effectively and honestly. 
  • Demonstrating integrity: Acting in line with DRC's vision and values


  • University degree in Sociology, Psychology, Social work, Law, Political Science & International Relations, community development or other related fields of social science studies from a recognized institution.


  • Excellent proficiency in written and spoken English and Amharic. Knowledge of the local language is an asset.